NOTICE!
An Appointment is Required
There are two ways to book a food hamper appointment. You can either call or book online.
CALL TO BOOK
Please call our hamper request line at 403-253-2055. Our volunteers will be happy to help you.
Satellite Locations can ONLY be booked by calling.
Please have information ready for ALL members of the household: Address, phone number, first & last name, and birthdate.
Call Hours:
Monday – Thursday 8:15 am – 7:00 pm
Friday 8:15 am – 4:00 pm
BOOK ONLINE
Booking online is always open and is easy to complete. Give it a try!
Pickup will be at the main warehouse at 5000 11 street SE.
THINGS YOU NEED TO KNOW WHEN BOOKING
- During your booking you will be asked some personal questions like basic income and expenses. This includes government/income supports, rent, mortgage, utilities, childcare, medical, etc.
- Hampers are booked based on scheduled availability. Availability will fluctuate.
- There must be 10 full days between your last and next hamper.
- When you pick up your hamper, you must show identification for ALL members of the household.
- Find out more information about the process HERE.
GET HELP BEYOND FOOD
If you need support beyond food, visit 211 Alberta to get connected to some great organizations.
CODE OF CONDUCT
Let’s work together to create a welcoming and safe space for everyone.
INSTRUCTIONS IN DIFFERENT LANGUAGES
Ukrainian: Як отримати безкоштовну їжу
German: WIE ERHÄLT MAN EINEN LEBENSMITTELKORB
Spanish: CÓMO OBTENER UNA DESPENSA
Cantonese: 申請食物援助須知
Mandarin: 申请救济食物须知
Vietnamese: LÀM SAO ĐỂ NHẬN ĐƯỢC GÓI THỰC PHẨM
Arabic: كيفية الحصول على سلة الغذاءRussian: КАК ПОЛУЧИТЬ ПРОДОВОЛЬСТВЕННУЮ КОРЗИНУ
Farsi: چگونه سبد غذایی دریافت کنیم؟
Tagalog: PAANO KUMUHA NG FOOD HAMPER
Pick-Up Your Food Hamper
Hampers can be picked up at the main Calgary Food Bank warehouse location or from one of our satellite locations. View the list of the satellite locations and their hours.
We have a drive-thru model of hamper distribution. Please make room in your vehicle BEFORE you arrive, ideally your trunk. Stay in your vehicle and present your ID at the window.
If you arrive on foot then please come inside the automatic doors. You will be checked-in at the waiting area to the left. Please follow the direction of the volunteers.
It is extremely important that you arrive only at your assigned pick-up time!
Hamper Distribution Times
BY APPOINTMENT ONLY
Monday – Thursday
8 am – 10:30 am, 11 am – 1:30 pm
2 pm – 4:30 pm, 5 pm – 7:30 pm,
Friday
8 am – 10:30 am, 11 am – 1:30 pm
2 pm – 4 pm
Saturday
9 – 11:30, 12 – 2:30 pm
Our Address
We are located in the SE in Highfield. Calgary Food Bank, 5000 11 Street SE.
Getting Here
Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
remember your ID
An ID is required when picking up your hamper. Acceptable forms of identification include: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.
Satellite Locations
Hampers can be picked up at one of our satellite locations.
Eastside Victory Outreach (SE)
1840 38 St SE
Calgary Food Bank
5000 – 11 Street SE
Deer Park United Church
77 Deerpoint Road SE
First Alliance Church
12345 40 Street SE
The Mustard Seed
102 11 Ave SE
Supernatural Life Centre
Unit #16, 2221 41 Ave NE
Genesis Centre
10, 7555 Falconridge Boulevard NE
Centre Street Church
3900 2 St NE, Calgary, AB T2E 9C1
Shepherd of the Hills Lutheran Church
8007 Bowness Road
Westview Baptist Church
1313 Ranchlands Way NW
Skyview Community Church
9685 Harvest Hills Blvd NW
Salvation Army - Barbara Mitchell Family Resource Centre
1731 29 St SW
Grace Presbyterian Church
1009 15 Ave SW
St Andrew's Presbyterian Church
703 Heritage Drive SW
Thornhill Baptist Church
128 Tache Ave NW
Silvera for Seniors
2622 39 Ave NE
Westminster Presbyterian Church.
Victory Outreach Foundation
Victory Foundation Ogden
7012 Ogden Road SE
Calgary Food Bank (SE: Highfield)
5000 – 11 Street SE
TRANSPORTATION
Bus #30
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
BY APPOINTMENT ONLY
Monday to Thursday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 4:30 pm, 5 – 7:30 pm
Friday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 3:30 pm
Saturday
9 –11:30 am, 12 – 2:30 pm
Victory Foundation Ogden (SE)
7012 Ogden Road SE
DIRECTIONS
Clients enter through the door on the left when in the parking lot. The sign above the door should say "Victory Manor".
TRANSPORTATION
Bus stop located right outside, and across the street. Stop ID 5776 - Bus 131, 151. Stop ID 5775 - Bus 117. Stop ID 3874 - Bus 302. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Friday 3:30 – 5 pm
Eastside Victory Outreach (SE: Forest Lawn)
Forest Lawn
1840 38 ST SE
DIRECTIONS
The main entrance is on west side of building facing 38 ST SE
TRANSPORTATION
Bus #1, #43, #87, #135, #155, #440, Max Purple
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesdays
3:30 pm - 5:00 pm
Fish Creek United Park (SE: Deer Ridge) Formerly Deer Park
Deer Ridge
77 Deerpoint Road SE
DIRECTIONS
The main entrance is on East side of building off the parking lot.
TRANSPORTATION
Bus #29, #44
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday
5 – 6:30 pm
First Alliance Church (SE: Douglasdale/McKenzie Towne)
12345 40 Street SE
Close to Douglasdale and McKenzie Towne
DIRECTIONS
Drive-thru service on the East side of the building.
TRANSPORTATION
Bus #150 to 116 Ave SE OR #92, 17, 151 to 130 Ave
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday
4:30 – 6 pm
Saturday
9:30 – 11:30 am
The Mustard Seed Downtown
102 11 Ave SE Downtown
DIRECTIONS
Entrance is on the east side of Centre Street, clients are asked to check in at the front desk when entering. Park along 11th or 10th Street.
TRANSPORTATION
Bus #24, #10 stop nearby.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesdays and Fridays
3:00 pm - 5:00 pm
Supernatural Life Centre (NE: Horizon)
Unit #16, 2221 41 Ave NE
DIRECTIONS
Location is in Unit 16, entrance is at the back of the building, on the south side. Parking can be found on the east side of the building.
TRANSPORTATION
Bus #33, #57
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Friday 4 – 6 pm
Thornhill Baptist Church (NW)
128 Tache Ave NW
DIRECTIONS
Pick up through the main doors, accessible via the church parking lot.
TRANSPORTATION
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday, 4 — 5:30 pm
Centre Street Church (NE)
Centre Street Church - Central Campus
3900 2 St NE, Calgary, AB T2E 9C1
Northwest Entrance
DIRECTIONS
The entrance to the depot in on the northwest side of the building, closest to the corner of 2nd ST & 40th AVE NE
TRANSPORTATION
Bus #3, #4, #5, #301, #38
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday, Wednesday
6 – 7:30 pm
Tuesday, Thursday
10 – 11:30 am
Genesis Centre (NE: Martindale)
10, 7555 Falconridge Boulevard NE
DIRECTIONS
The hamper pick-up location is on the southwest corner of the building.
TRANSPORTATION
Bus #23, #68, Max Orange (Max is from the Saddletowne train station)
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday
4:30 – 6:30 pm
Tuesday, Wednesday
9 – 11 am
Shepherd of the Hills Lutheran Church (NW: Bowness)
Bowness
8007 Bowness Road NW
TRANSPORTATION
Bus #1, #40 and #53
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesday 11 am – 12:15 pm
Westview Baptist Church (NW: Ranchlands)
Ranchlands
1313 Ranchlands Way NW
DIRECTIONS
Entrance on the west side of the building directly the parking lot.
TRANSPORTATION
Bus #97, #113, #815
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesday
11 am – 12:30 pm
Silvera for Seniors – Vista Apartments (NE)
2622 39 Ave NE
DIRECTIONS
Located in an old Holiday Inn. Pick up through the main doors, located on the south side of the building, accessible from the main parking lot. The entrance to the parking lot is on 26 St NE, just north of 39 Ave.
TRANSPORTATION
HOURS
Monday, 10:30 am - 12 pm
Skyview Community Church (NW: Country Hills)
Country Hills
9685 Harvest Hills Blvd NW
DIRECTIONS
Entrance on the north side of the building directly the parking lot.
TRANSPORTATION
Bus #300, #114, #142
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesday
6 – 7:15 pm
Salvation Army - Barbara Mitchell Family Resource Centre (SW: Killarney)
Salvation Army - Barbara Mitchell Family Resource Centre
1731 29 St SW
DIRECTIONS
Pick-up on the right side of the Barbara Mitchell building, receiving/loading door. Clients may park in the parking lot and walk to the door for check-in.
TRANSPORTATION
Bus stop #2 on the corner of 17 Avenue and 29 Street SW. Westbrook c-train station is 8 minutes walk.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday 3 – 5 pm
Friday 1 – 3 pm
Grace Presbyterian Church (SW: Beltline)
Grace Presbyterian Church
1009 15 Ave SW
DIRECTIONS
Located a block away from 17th Ave SW.
TRANSPORTATION
Bus #2, #6, #7, #13, and #698
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesday
2:30 – 4:30 pm
Thursday
4 – 6 pm
St Andrew’s Presbyterian Church (SW: Haysboro)
Haysboro
703 Heritage Drive SW
DIRECTIONS
The main entrance is on East side of building down a ramp off the parking lot.
TRANSPORTATION
Bus #3, #20, #37, #56, #81, #99, #149, #502, Max Teal or 5 min walk West of Heritage LRT station
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Saturday
2 – 4 pm
Westminster Presbyterian Church
290 Edgepark Blvd NW
DIRECTIONS
Directions: The entrance is at the back of the building, to the left of the parking lot. There is a large parking lot available to use.
TRANSPORTATION
The following bus routes are within a couple min walking distance from Westminster.
- #154, #54, #77, #76 go to Dalhousie LRT Station.
- #138 goes to Tuscany LRT station.
- #299 goes to Crowfoot LRT station. #8 and #123 goes to North Point Terminal.
- #82 goes to Brentwood LRT station.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Fridays at 11:00 – 12:30pm
Frequently Asked Questions
What do I do when the request line is busy?
Please be patient as our phones are very busy. If your call is disconnected, please keep trying. The phone lines are the busiest in the morning. You may have to call back or wait on the line. If you can, try phoning in the afternoon or evening.
The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!
What time is the phone line open?
The Hamper Request Line is open:
Monday to Thursday 8:15 am – 7 pm
Friday 8:15 am – 4 pm
Please be patient as our phones are very busy. The phone lines are the busiest in the morning and Mondays. The best time to call is mid-week, later in the day.
Can I prebook a hamper?
Yes! We are currently pre-booking hampers approximately 7 days in advance. We appreciate your patience regarding the increased wait times. We are here for you and need the time to prepare ten days of healthy food for every member of your family.
What if my agency that I get a referral from is closed?
We understand these are unique circumstances and our Hamper Request Line volunteers will assist you.
Please call 403-253-2055.
Monday to Thursday: 8:30 am – 7 pm
Friday: 8:30 am – 3:30 pm
Can I still qualify if I have received a hamper before?
Yes, you can receive a hamper now even if you have received one before. We understand this crisis is a unique situation and our Hamper Request Line volunteers will work with you to determine ongoing eligibility.
What’s in a hamper?
The hamper includes the essentials for your household for approximately 7 days. We appreciate your understanding as we make sure we can help everyone with our inventory and scaled-down workforce of staff and volunteers at this unprecedented time.
Please note we have a very limited capacity to accommodate special requests for hampers. Pet food is still being provided, based on availability. Hygiene packs and cleaning supplies requests cannot be guaranteed.
Can I get a Celiac or Renal hamper?
Yes, we are still providing hampers with specialized content for our clients with specific dietary needs. Please let our volunteers know you have these dietary restrictions when you call.
Can I get a Baby Hamper?
Yes, we are still providing baby hampers. Please let our volunteers know that you need a baby hamper when you call.
How often can I get a hamper?
Eligibility criteria are being adjusted as the situation changes. As of May 6, 2020,clients can now receive emergency food hampers after the 10-day window from their last request.
For example, if a client received a hamper on the 1st of the month, the next date they can receive food is the 12th of the month.
What kind of ID do I need?
For hamper pick-up, one piece of ID is required for everyone on the hamper request. Accepted identification includes:
Driver’s License
Passport
Provincial ID Card
PR Card
If you don’t have a government photo ID, please bring two pieces of ID (health care card, birth certificate, piece of mail, police report, medical bill etc). If you don’t have ID or only 1 piece of non-government ID please let our call centre volunteer know and we can work with you.
What time is distribution?
Hamper distribution is by appointment only.
Calgary Food Bank location hours are:
Monday – Friday
8:30 – 10:30 am
11:00 am – 1:30 pm
2:00 pm – 4:30 pm
5:00 pm – 7:30 pm
Saturday
9:am – 11:30 am
12:30 – 3 pm
Please check the Satellite Locations for their specific hours.
What happens if I miss my pick-up time?
- It is extremely important that you arrive only at your assigned pick-up time!
- If you arrive earlier than the assigned time you will be asked to move back in the queue.
- If you arrive later than the assigned time, you will be asked to reschedule for another time.
- If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot. We understand this is not ideal but we are focusing on trying to meet the demand in an unprecedented scenario.
Can someone else pick up my hamper?
In order to pick up a hamper on behalf of someone else, we require that you have the following information; the unique hamper ID number, and the government issued identification of all the household members to be included on the hamper. You can either have the pieces of identification as physical copies, or photos of them on your mobile device. This information will be asked of you once you arrive, and once it is checked by a volunteer, the hamper will be built and given to you.
Please note that this is only available at the Calgary Food Bank’s main location at 5000 11 Street SE.
What if I don't have a car?
Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. See the schedule.
You may also request a pick-up closer to your home from one of our satellite locations. Find a Satellite Location near you.
If I don’t have a car do I need my own bags?
What should I do with items that I do not want/cannot eat in my hamper?
We understand that not everyone is going to want or can use every item that is included in their Emergency Food Hamper, and we invite you to leave anything that you do not want at the location you are picking up your hamper from.
If you are picking up your hamper from the main location (5000 11 Street SE):
Please leave any items that you do not want to take home in the grocery cart your hamper is delivered to you in. If you are using the drive-thru please leave the grocery cart in the empty space next to your vehicle. If you are arriving on transit or by foot, please leave the grocery cart by the loading table.
If you are picking up your hamper from a satellite location:
Please leave any items that you do not want to take home at the satellite location, or in the crates/cart your hamper is delivered to you in. Check with the volunteers to find out where to place items that you do not want.