NOTICE!
An Appointment is Required
There are two ways to book a food hamper appointment. You can either call or book online.
CALL TO BOOK
Please call our hamper request line at 403-253-2055. Our volunteers will be happy to help you.
Satellite Locations can ONLY be booked by calling.
Please have information ready for ALL members of the household: Address, phone number, first & last name, and birthdate.
Call Hours:
Monday – Thursday 8:15 am – 7:00 pm
Friday 8:15 am – 4:00 pm
BOOK ONLINE
Booking online is always open and is easy to complete. Give it a try!
Pickup will be at the main warehouse at 5000 11 street SE.
THINGS YOU NEED TO KNOW WHEN BOOKING
- During your booking you will be asked some personal questions like basic income and expenses. This includes government/income supports, rent, mortgage, utilities, childcare, medical, etc.
- Hampers are booked based on scheduled availability. Availability will fluctuate.
- There must be 10 full days between your last and next hamper.
- When you pick up your hamper, you must show identification for ALL members of the household.
- Find out more information about the process HERE.
GET HELP BEYOND FOOD
If you need support beyond food, visit 211 Alberta to get connected to some great organizations.
CODE OF CONDUCT
Let’s work together to create a welcoming and safe space for everyone.
INSTRUCTIONS IN DIFFERENT LANGUAGES
Ukrainian: Як отримати безкоштовну їжу
German: WIE ERHÄLT MAN EINEN LEBENSMITTELKORB
Spanish: CÓMO OBTENER UNA DESPENSA
Cantonese: 申請食物援助須知
Mandarin: 申请救济食物须知
Vietnamese: LÀM SAO ĐỂ NHẬN ĐƯỢC GÓI THỰC PHẨM
Arabic: كيفية الحصول على سلة الغذاءRussian: КАК ПОЛУЧИТЬ ПРОДОВОЛЬСТВЕННУЮ КОРЗИНУ
Farsi: چگونه سبد غذایی دریافت کنیم؟
Tagalog: PAANO KUMUHA NG FOOD HAMPER
Pick-Up Your Food Hamper
Hampers can be picked up at the main Calgary Food Bank warehouse location or from one of our satellite locations. View the list of the satellite locations and their hours.
We have a drive-thru model of hamper distribution. Please make room in your vehicle BEFORE you arrive, ideally your trunk. Stay in your vehicle and present your ID at the window.
If you arrive on foot then please come inside the automatic doors. You will be checked-in at the waiting area to the left. Please follow the direction of the volunteers.
It is extremely important that you arrive only at your assigned pick-up time!
Hamper Distribution Times
BY APPOINTMENT ONLY
Monday – Thursday
8:00 am – 7:30 pm
Friday
8:00 am – 4:00 pm
Saturday
9:00 am – 2:30 pm
Our Address
We are located in the SE in Highfield. Calgary Food Bank, 5000 11 Street SE.
Getting Here
Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
remember your ID
An ID is required when picking up your hamper. Acceptable forms of identification include: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.
Satellite Locations
Hampers can be picked up at one of our satellite locations.
Eastside Victory Outreach (SE)
1840 38 St SE
Calgary Food Bank
5000 – 11 Street SE
Deer Park United Church
77 Deerpoint Road SE
First Alliance Church
12345 40 Street SE
The Mustard Seed
102 11 Ave SE
Supernatural Life Centre
Unit #16, 2221 41 Ave NE
Genesis Centre
10, 7555 Falconridge Boulevard NE
Centre Street Church
3900 2 St NE, Calgary, AB T2E 9C1
Shepherd of the Hills Lutheran Church
8007 Bowness Road
Westview Baptist Church
1313 Ranchlands Way NW
Skyview Community Church
9685 Harvest Hills Blvd NW
Salvation Army - Barbara Mitchell Family Resource Centre
5115 17 AVE SE T2A 0V8
Grace Presbyterian Church
1009 15 Ave SW
St Andrew's Presbyterian Church
703 Heritage Drive SW
Thornhill Baptist Church
128 Tache Ave NW
Silvera for Seniors
2622 39 Ave NE
Westminster Presbyterian Church.
Victory Outreach Foundation
Victory Foundation Ogden
7012 Ogden Road SE
Children’s Cottage Society – Family Resource Network
Calgary, AB T3B 1H1
Calgary Food Bank (SE: Highfield)
5000 – 11 Street SE
TRANSPORTATION
Bus #30
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
BY APPOINTMENT ONLY
Monday to Thursday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 4:30 pm, 5 – 7:30 pm
Friday
8 – 10:30 am, 11 am – 1:30 pm, 2 – 3:30 pm
Saturday
9 –11:30 am, 12 – 2:30 pm
Victory Foundation (SE: Ogden)
7012 Ogden Road SE
DIRECTIONS
Clients enter through the door on the left when in the parking lot. The sign above the door should say "Victory Manor".
TRANSPORTATION
Bus stop located right outside, and across the street. Stop ID 5776 - Bus 131, 151. Stop ID 5775 - Bus 117. Stop ID 3874 - Bus 302. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesday 3:30 pm – 5:00 pm
Eastside Victory Outreach (SE: Forest Lawn)
Forest Lawn
1840 38 ST SE
DIRECTIONS
The main entrance is on west side of building facing 38 ST SE
TRANSPORTATION
Bus #1, #43, #87, #135, #155, #440, Max Purple
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesdays & Thursdays 12:00 pm - 2:00 pm
Fish Creek United Park (SE: Deer Ridge)
Deer Ridge
77 Deerpoint Road SE
DIRECTIONS
The main entrance is on East side of building off the parking lot.
TRANSPORTATION
Bus #29, #44
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday
5 – 6:30 pm
First Alliance Church (SE: Douglasdale/McKenzie Towne)
12345 40 Street SE
Close to Douglasdale and McKenzie Towne
DIRECTIONS
Drive-thru service on the East side of the building.
TRANSPORTATION
Bus #150 to 116 Ave SE OR #92, 17, 151 to 130 Ave
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday
4:30 – 6 pm
Saturday
9:30 – 11:30 am
The Mustard Seed (SE: Downtown)
102 11 Ave SE Downtown
DIRECTIONS
Entrance is on the east side of Centre Street, clients are asked to check in at the front desk when entering. Park along 11th or 10th Street.
TRANSPORTATION
Bus #24, #10 stop nearby.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesdays and Fridays
3:00 pm - 5:00 pm
Salvation Army Community Resource Centre (SE: Dover)
100 - 5115 17 Ave SE
DIRECTIONS
Satellite pick up entrance is on the west side of the building.
TRANSPORTATION
Bus routes along the street outside their building are 307, 23, 87, 440, and 1.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesdays 4:00 pm – 5:30 pm
Centre Street Church (NE: Highland Park)
Centre Street Church - Central Campus
3900 2 St NE, Calgary, AB T2E 9C1
Northwest Entrance
DIRECTIONS
The entrance to the depot in on the northwest side of the building, closest to the corner of 2nd ST & 40th AVE NE
TRANSPORTATION
Bus #3, #4, #5, #301, #38
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday, Wednesday
6 – 7:30 pm
Tuesday, Thursday
10 – 11:30 am
Supernatural Life Centre (NE: Horizon)
Unit #16, 2221 41 Ave NE
DIRECTIONS
Location is in Unit 16, entrance is at the back of the building, on the south side. Parking can be found on the east side of the building.
TRANSPORTATION
Bus #33, #57
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Friday 4 – 6 pm
Silvera for Seniors – Vista Apartments (NE: Vista Heights)
2622 39 Ave NE
DIRECTIONS
Located in an old Holiday Inn. Pick up through the main doors, located on the south side of the building, accessible from the main parking lot. The entrance to the parking lot is on 26 St NE, just north of 39 Ave.
TRANSPORTATION
HOURS
Monday, 10:30 am - 12 pm
Genesis Centre (NE: Martindale)
10, 7555 Falconridge Boulevard NE
DIRECTIONS
The hamper pick-up location is on the southwest corner of the building.
TRANSPORTATION
Bus #23, #68, Max Orange (Max is from the Saddletowne train station)
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday
4:30 – 6:30 pm
Tuesday, Wednesday
9 – 11 am
Thornhill Baptist Church (NW)
128 Tache Ave NW
DIRECTIONS
Pick up through the main doors, accessible via the church parking lot.
TRANSPORTATION
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday, 4 — 5:30 pm
Shepherd of the Hills Lutheran Church (NW: Bowness)
Bowness
8007 Bowness Road NW
TRANSPORTATION
Bus #1, #40 and #53
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesday 11 am – 12:15 pm
Westview Baptist Church (NW: Ranchlands)
Ranchlands
1313 Ranchlands Way NW
DIRECTIONS
Entrance on the west side of the building directly the parking lot.
TRANSPORTATION
Bus #97, #113, #815
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Wednesday
11 am – 12:30 pm
Skyview Community Church (NW: Country Hills)
Country Hills
9685 Harvest Hills Blvd NW
DIRECTIONS
Entrance on the north side of the building directly the parking lot.
TRANSPORTATION
Bus #300, #114, #142
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesday
6 – 7:15 pm
Westminster Presbyterian Church (NW: Edgemont)
290 Edgepark Blvd NW
DIRECTIONS
Directions: The entrance is at the back of the building, to the left of the parking lot. There is a large parking lot available to use.
TRANSPORTATION
The following bus routes are within a couple min walking distance from Westminster.
- #154, #54, #77, #76 go to Dalhousie LRT Station.
- #138 goes to Tuscany LRT station.
- #299 goes to Crowfoot LRT station. #8 and #123 goes to North Point Terminal.
- #82 goes to Brentwood LRT station.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Fridays at 11:00 – 12:30pm
Children’s Cottage Society (NW)
Children’s Cottage Society – Family Resource Network
1804 Home Road NW
DIRECTIONS
Back entrance of the building (down the alley, with a large delivery space)
TRANSPORTATION
Bus #30, #147, #40 and #43 stop right by the Children’s Cottage, and these busses go to the Brentwood and Dalhousie LRT stations. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Monday
3 – 4:30 pm
Salvation Army - Barbara Mitchell Family Resource Centre (SW: Killarney)
Salvation Army - Barbara Mitchell Family Resource Centre
1731 29 St SW
DIRECTIONS
Pick-up on the right side of the Barbara Mitchell building, receiving/loading door. Clients may park in the parking lot and walk to the door for check-in.
TRANSPORTATION
Bus stop #2 on the corner of 17 Avenue and 29 Street SW. Westbrook c-train station is 8 minutes walk.
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Thursday 3 – 5 pm
Friday 1 – 3 pm
Grace Presbyterian Church (SW: Beltline)
Grace Presbyterian Church
1009 15 Ave SW
DIRECTIONS
Located a block away from 17th Ave SW.
TRANSPORTATION
Bus #2, #6, #7, #13, and #698
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Tuesday
2:30 – 4:30 pm
Thursday
4 – 6 pm
St Andrew’s Presbyterian Church (SW: Haysboro)
Haysboro
703 Heritage Drive SW
DIRECTIONS
The main entrance is on East side of building down a ramp off the parking lot.
TRANSPORTATION
Bus #3, #20, #37, #56, #81, #99, #149, #502, Max Teal or 5 min walk West of Heritage LRT station
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.
HOURS
Saturday
2 – 4 pm
Frequently Asked Questions
How often can I get a hamper?
Clients can receive an Emergency Food Hamper every 10 days minimum, however the actual wait time is based on demand.
For example, if a client received a hamper on the 1st of the month, the next date they are eligible to receive food is the 12th of the month.
When can I book my next hamper?
You can book your next hamper after picking up your current one. You cannot have two hampers booked at the same time.
I keep trying to call but the phone line is busy, what do I do?
Our phone lines can be very busy, especially in the mornings and on Mondays. Please be patient and keep trying until you reach our queue. The best times to call are mid-week or later in the afternoon/evening.
Call Centre hours:
Monday through Thursday 8:15 am – 7:00 pm
Friday 8:15 am – 4:00 pm
How do I get a hamper at a satellite?
You can only book hampers at satellite locations by phone, not online. When you call to book, you can request the satellite location that is most convenient for you. Please check the hours of each satellite location as they care. Find satellite locations above.
What’s in a hamper?
Each Emergency Food Hamper contains enough food for about 7-10 days and includes fruits, vegetables, grains, protein and pantry staples. When possible, we also try to include pet food, cleaning supplies, and hygiene products as needed, but these can’t be guaranteed.
How do I request a specific dietary need for my hamper?
If you are booking a hamper at our main location, you will not be asked about dietary requirements because clients are able to choose their food when they arrive. If you are booking a hamper at a satellite location, a volunteer will ask you about dietary restrictions so we can send appropriate items to that location in advance.
Are the hampers different at the main location versus at a satellite location?
While hampers include the same proportion of each food category (protein, grains, produce), there are some differences. At the main location, clients can make some choices about the specific items they receive. At satellite locations, hampers are pre-packed.
What happens if I miss my appointment?
It’s important to arrive at your scheduled pick up time. If you miss your appointment, call our hamper request line at 403-253-2055 to reschedule.
I can’t make my appointment, what should I do?
If you can’t make your scheduled appointment, call our hamper request line at 403-253-2055 and we will try to reschedule you for a different time.
Do I need to bring anything to pick up my hamper?
When picking up your hamper, please bring:
- Hamper ID number.
- ID for everyone in your household (a photo or physical copy is okay). Acceptable ID’s include Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.
- Bags or containers to carry your food home (we do not provide bags).
Does my hamper come packed in bags? How do I carry it home?
No, hampers are packed in a shopping cart, and we do not provide bags. Please bring your own bags, duffel bags, or suitcases to take home your food.
Can someone else pick up my hamper?
Yes, someone else can pick up your hamper. They will need to bring:
- Your Hamper ID number
- ID for everyone in your household (physical or photocopies are okay).
What if I don’t have a car to pick up my hamper?
If you don’t have a car, you can take Bus Route 30, which stops right behind our building. You can also book your hamper at a nearby satellite location.
Can I get items for my baby?
Yes, we can provide baby items like diapers, wipes, baby food, and formula. These items are based on availability.
I have a concern about my hamper, who can I contact?
If you have a concern about your hamper, you can call our hamper request line to at 403-253-2055.
What happens if I don't add all my family members to my hamper?
If you don’t include information for every family member in your household, they will not be included in your hamper.
What income and expenses do you consider?
We consider all income and expenses from the past 30 days, including:
- Rent/mortgage
- Utilities (electricity, heat, water)
- Phone/internet
- Childcare
- Child Support Payments
- Transportation costs (bus, gas, insurance)
- Medical costs (prescription, dental, eye care, etc.)